Differentiating customers is the second step in implementing customer re…
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Differentiate customers
Showing posts with label Marketing Concept. Show all posts
Showing posts with label Marketing Concept. Show all posts
Interaction with Customers
The third step in customer relationship marketing is interactin…
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Interaction with Customers
Customization
In the last step, which is: customize, the company underlies or …
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Customization
Relationship between Customer Relationship Marketing and Customer Loyalty
Customer relationship marketing can be interpreted simply as how…
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Relationship between Customer Relationship Marketing and Customer Loyalty
The stages of forming customer experience
According to Mullins et al. (2008), the process of forming consum…
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The stages of forming customer experience
B2B Customer Experience
Nowadays it is increasingly difficult to have sustainable competi…
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B2B Customer Experience
Relationship between Customer Satisfaction and Customer Experience
Smith & Wheeler (2002) place customer experience as beyond sat…
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Relationship between Customer Satisfaction and Customer Experience